Privacy Policy

1. Introduction

This Privacy Policy describes how Salonoand its affiliates (collectively “Salono, we, our, us”) collect, use, share, protect or otherwise process your information / personal data through our website https://salono.in (hereinafter referred to as ‘Platform’).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

2. Collection of Information

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship, and related information provided from time to time. Some of the information that we may collect includes but is not limited to:

• Profile & Identity: Personal data / information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address.
• Sensitive Personal Data: Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform) etc., all of the above being in accordance with applicable law(s).
• Behavior & Transactions: We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis. We will also collect your information related to your transactions on the Platform and such third-party business partner platforms.

You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform.

When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.

3. Usage of Personal Data

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to:

• Assist partner salons, spas, and wellness venues in confirming, managing, and fulfilling appointment bookings
• Enhance customer experience and resolve booking queries
• Troubleshoot platform issues and handle technical requests
• Inform you about online and offline offers, salon treatments, services, and platform updates
• Customise your discovery and booking experience on our Platform
• Detect and protect against error, fraud, and other unauthorized activity
• Enforce our terms and conditions
• Conduct customer feedback research, analysis, and surveys
• As otherwise described to you at the time of collection of information

You understand that your access to these products/services may be affected in the event permission is not provided to us.

4. Sharing of Personal Data

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal data to third parties such as salon and spa partners where you book appointments, payment gateway aggregators to securely process transactions, communication and notification service providers, and cloud hosting infrastructure. These disclosures are required for us to provide you access to our services, confirm your bookings, comply with our legal obligations, enforce our user agreement, or prevent and investigate fraudulent activities.

We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal data to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

5. Security Precautions

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server.

However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

6. Data Deletion and Retention

You have an option to delete your account by visiting your profile and settings on our Platform; this action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests.

We may in event of any pending grievance, claims, active bookings, or pending transactions refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account.

We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

7. Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

8. Consent & Consent Withdrawal

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal data over the Platform or any partner venues, consent to us (including our corporate entities, affiliates, technology partners, marketing channels, and salon partners) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

9. Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.