Refund and Cancellation Policy
This refund and cancellation policy outlines how you can cancel or seek a refund for appointment bookings and services purchased through the Salono platform.
Cancellations will be considered if requested within 7 days of booking, provided the scheduled service time has not already passed or commenced.
Once a refund is approved by Salono, it will take 7 days for the refund amount to be processed and credited back to your original payment method.
Appointment Booking Cancellations
Cancellation requests will be considered if made within 7 days of placing the booking. However, cancellation requests cannot be entertained once the appointment slot has commenced, or if the service has already been delivered or marked as completed by the partner salon or venue.
Please ensure you request cancellations prior to your scheduled appointment time so that the salon partner can release the reserved time slot.
Service Issues or Partner Inability to Fulfill
In the event that a partner salon or venue is unable to honor a confirmed booking, cancels the appointment, or if the service provided is substantially different from what was described on the Platform, please report the issue to our customer service team.
Availing Services & No-Shows
If a user does not arrive at the scheduled time (“No-Show”) without cancelling or rescheduling in advance, the salon partner reserves the right to charge for the reserved slot, and such bookings will not be eligible for a refund.
Refund Processing Timeline
In case of any cancellations or refunds approved by Salono, it will take 7 days for the refund to be processed and credited back to your original payment account.